Cancellation Policy

1. Cancellation Eligibility

• Cancellations are only accepted before production or processing begins.
  This means the order must be canceled before any lens-cutting, packaging, assembly, or dispatch processes have started.
  
• Custom or bulk orders are strictly non-cancellable once confirmed.
  Any eyewear orders involving custom lens fitting, branding, or large-scale production cannot be canceled under any circumstance after confirmation.
  

2. Advance Payments & Deposits

• All advance payments or deposits are non-refundable.
  Once an order is confirmed and payment is received, it is assumed as a commitment from the buyer. Refunds are not provided for any cancellations unless agreed to in writing beforehand.
  

3. How to Request a Cancellation

To request cancellation, the B2B client must:

1. Contact our B2B Support Team immediately upon decision to cancel.
   
2. Provide the following details:
   
   • Business name
     
   • Purchase Order (PO) number or Invoice ID
     
   • Reason for cancellation
     
   • Confirmation that the order has not yet entered production
     
3. Await confirmation from Wolfeyes regarding eligibility for cancellation. Orders already in progress cannot be halted.
   

4. Additional Terms

• Confirmed production-stage orders cannot be canceled.
  
• No verbal commitments will be accepted for cancellations — written communication is required.
  
• Any changes or exceptions must be documented and approved in writing.
  
• Wolfeyes reserves the right to refuse a cancellation request if the order has progressed beyond the allowed stage.